Shipping Policy
Processing time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a tracking number by email as soon as your order ships.
Shipping rates
FREE tracked shipping on all orders of 2 or more tubes of ProAbsorb.
Single-tube orders within the United States ship for a rate calculated at checkout.
Delivery times
Once shipped, most U.S. orders arrive within 3–5 business days. Delivery times are estimates and aren't guaranteed — especially during the holiday season, so order early.
Where we ship
We currently ship within the United States only.
Address errors & lost packages
Please double-check your shipping address at checkout — we can't reroute orders once they've shipped. If tracking shows your package as delivered but you can't find it, contact us within 7 days and we'll help track it down.
Refund Policy
30-day returns
Not satisfied? Return unopened, unused products within 30 days of delivery for a full refund of the purchase price.
Because ProAbsorb is a topical product, we can't accept returns of opened or used tubes — unless your product arrived damaged or defective (see below).
How to start a return
Email us at Orders@Zyviva.com with your order number and explanation of why you would like to return your product, and we'll reply with return instructions and the return address.
Return shipping
You cover return shipping, except when we sent the wrong item or your product arrived damaged — then we cover it.
Refunds
Once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Shipping charges are non-refundable.
Damaged, defective, or wrong items
Contact us within 7 days of delivery with a photo, and we'll make it right — replacement or refund, your choice.